We save time. Our experience and expertise provides an on-call resource for clients, without the effort and expense of having to hire staff devoted to manuals. A strong manual provides franchisees, managers and employees with crucial information, freeing franchise owners to sell more franchises. Business owners find that a comprehensive and cohesive manual ends the constant cycle of training new hires. Employees perform with confidence when expectations and standards of practice are made plain.

CONTENT: Daily routines and operational procedures are foundational to the healthy function of a business. Hiring practices, employee standards, advancement procedures, product handling, client service, security procedures, and marketing practices are just a few of the topics covered. A well-organized and consistent manual helps ensure that trainers can concentrate on topics other than the rudiments.

ACCOUNTABILITY: Special Ops can develop simple tests to make sure franchisees and managers have covered the material before arriving for training. Employee advancement can be based on acquisition of knowledge rather than mere longevity of employment. It is proven that well-trained employees are more likely to stay with a company that offers structured advancement.

INSTRUCTIONAL DESIGN: Curriculum and instructional materials for instructor-led classes or e-learning can be developed. This includes syllabus, step-by-step guides, and testing systems.

GRAPHIC DESIGN: Publication design is a strong component of the manuals we produce. Custom covers, tabs, typography and page design are geared to complement a client's existing visual branding. We can produce logos, brochures, forms, signage, and collateral.

SUPPORT: Special Ops can source printing, oversee production, perform updates, and create additions. If there is a transition in the business, we can provide production consultation and assistance, or update materials to reflect changes as required.