Hire Us!/
Options & Budget
If you don’t have an Operations Manual or yours is out-of-date, you need Special Ops. 
Companies hire Special Ops to write, design and implement:
• Operations Manual
Franchisee Operations Manual
Corporate Operations Manual
Sales Field Manual
• Training Materials
Franchisee Training
Manager Training
Employee Training
• Job Aids
• Collateral
Well trained franchisees
and employees are more confident, satisfied,
and effective!
Options Tailored to Your Needs
Every business is unique and has different requirements for an Operations Manual — from the content to the budget for creating it. Special Ops offers custom solutions for individual needs.
1. Custom Build
A Custom Build results in an Operations Manual of the highest quality, that is the most complete, professional, and effective.
We work with your content experts to create a fully custom document addressing the approved practices and procedures specific to your system.
We do all the heavy lifting. You and your team provide information, interviews, reviews and corrections, and final approval. This starts with information collection, then a gap analysis, followed by a site visit. The first draft is generated, corrections are incorporated, the second draft is approved, and then the manual is laid out and produced.
Expert publication design ensures that the content of your manual is attractive and reader friendly. Page design incorporates the look and feel of your existing collateral.
A custom book is designed with branded covers and die cut tabs. These elements reinforce your identity and exhibit your attention to quality.
A custom quote is calculated for your Custom Build based on state of pre-existing materials, number of chapters, estimated pages, tables and forms. For your no-obligation quote, contact us today.
2. Write-It-Yourself Templates
A budget approach to building your Operations Manual is to use our Write-It-Yourself Templates.
Our current library of templates has expanded to 16 modules addressing standard topics such as start-up, human resources, and accounting; and topics specific to Foodservice, Retail or Service-Based franchises.
Each template has lead-in text, checklists and tables with highlighted questions and step-by-step directions. Templates are formatted in Microsoft Word — fill in the blanks to create your Operations Manual.
When you’re ready, Special Ops can proof and edit, book design, or complete the Custom Build for your Operations Manual.
The Write-It-Yourself Templates package includes your choice of 10 chapter templates, 10 hours of consultation with a Special Ops expert, and licensing for one business/franchise. Contact us for more information and for pricing.
3. In-Depth OutlineA Franchisee on a tight budget and/or with pre-existing materials that need organization may choose our Operations Manual In-Depth Outlines. Three-tier outlines are available for Foodservice, Retail or Service-Based franchises. The package includes In-Depth Outlines formatted in Microsoft Word and licensing for one business/franchise. Contact us for more information and for pricing.
Tons of documentation and no organization?
Special Ops can help!
Investment Options Special Ops offers three options to help companies manage their budgets.
Pay as you go
- $130/hour
- We work on an as-needed basis
- Work is billed on a bi-weekly (days 1-15 & day 16-end of month) based on number of hours worked
- Net 10
Options:
1. Not to exceed amount: The client sets a Not To Exceed amount in the budget. Special Ops only does work and billing up to that amount.
2. Roll-Over Program: The client may pay a minimum amount due on the invoice, the rest is rolled over into the following month in addition to any further work done that month.
IE: Month 1: $5,000 of work done: the Roll-Over Minimum is $2,500. Payment of $2,500 is due, and the rest is rolled over to the succeeding months.
Good For:
- Clients with smaller projects (less than $10,000)
- Clients who need to manage a budget for a specific amount of time
- Clients with small, but on-going projects, such as quarterly Roll Out Guides, etc.
Not Good For:
- Clients with large (more than $10,000) projects
-
Project Based Payment
- Based on a specific project
- Payment Options
- Less than $25,000: 50% down, 25% upon 1st benchmark, 15% upon 2nd benchmark and 10% upon completion*
- More than $25,000: monthly payments equally divided over 4 times the estimated project time line. IE: if the project is estimated to take 1 month, payments may be spread over 4 month.
*Benchmarks to be determined by project, scope and timelines.
Retainer Based Payments
For the retainer investment option, clients essentially "rent" a writing department to maintain the manuals; updates, changes, revisions, etc. for a period of 18 months and invoiced a fixed monthly fee. The retainer option is useful for companies that want to maintain professional documents, have an on-call partner to help and can use this time to transition to hiring an in-house staffer.
Good For: Long term projects that expand over one year; on-going projects, updates and projects that may "pop-up"
Not Good For: Short, one-time projects, or clients who prefer a pay-as-you-go approach
1 hard copy blue-line draft of the manual—pre-press
1 CD-ROM including
- All MS Word Documents
- Adobe InDesign Native Documents
- Adobe PDFs for printing
- Adobe Linkable PDFs for hosting on the Client's web-site, portal or intranet site
- All copyrights and associated legal rights to the documentation
Fees do not include:
- Printing
- Shipping, distribution & fulfillment
- Travel and expenses for site visit: Airfare, hotel, transportation, $45/per diem per person
|
|
|
